Financial Hardship
People experience financial hardship for many reasons. It can be hard to pay bills and keep commitments around money. With insurance, this might mean you are struggling to pay your premium or excess after a claim.
We understand that money can be tight at times, and we are committed to providing support if you are experiencing financial hardship.
If you would like to request financial assistance from us, please download our Financial Declaration Form, or call us on 07 3239 7000.
How can we support you?
Depending on your circumstances, if you are a customer, third-party beneficiary, or an individual we are seeking to recover money from, our support could include the below options.
- Changing your policy from annual to monthly payments
- Helping you review your policy cover
- Fast track an advance payment on a claim
- Reduce or remove any excess due from the claim payment
- Reduce or remove overdue premiums from any policy
- Fast track the claim decision process, and pay a portion of the claim in advance
- Offer instalment payments on any monies owed
- Put the recovery of monies on hold
How to apply for support
We encourage you to contact us if you are experiencing financial hardship and we'll work out what options are available to support you.
Depending on the type of support you need, you may be required to complete a form and provide supporting documents such as bank statements, Centrelink statements, and pay slips.
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