Running a fleet or mobility business is no easy task. Between compliance, customer service, vehicle management and risk mitigation, operators are constantly balancing competing priorities, often under tight time and cost pressures.

At Insuret, we work closely with vehicle rental and mobility operators across Australia. Every week, we hear the same concerns coming from the front line. Here’s what’s keeping fleet professionals up at night... and what can be done about it.

1. Repair delays and parts shortages  

Global supply chain disruptions continue to impact repair times. When a vehicle is off the road for longer than expected, it affects revenue, customer satisfaction, and overall fleet efficiency. With limited parts and repair availability, businesses need stronger strategies for managing downtime, and trusted partners to move fast when issues arise.

2. Managing total loss and claim complexity

Total loss claims, PPSR processes,and salvage management are time-consuming and expensive when not handled correctly. For many operators, navigating these processes feels overwhelming.Without the right systems or support, it's easy to lose time, money, and visibility.

3. Legal compliance and risk exposure  

Staying compliant with evolving legislation, rental agreement wording, insurance disclosure, ESG reporting, and customer communications requires constant attention. A small misstep can lead to legal disputes or regulatory penalties. Operators want peace of mind knowing they’re covered and compliant.

4. Rising costs and operational pressures  

From skilled labour shortages to inflation and changing vehicle technology, operational costs are on the rise.Many fleet operators feel pressure to do more with less, without compromising quality or safety. The key is finding efficiencies through technology,automation, and smarter insurance partnerships.

5. Protecting against fraud and theft ️

“Crash for cash” scams, identity fraud, and short-term theft are unfortunately part of today’s risk landscape,particularly in the rental industry. Operators need tools and processes to detect red flags early and reduce their exposure before incidents occur.

You don’t have to do it alone

Fleet management is a high-stakes,high-speed world. But with the right tools, strategies, and support behind you,those sleepless nights can become a thing of the past.

Ready to reduce risk and gain confidence in your claims, compliance and fleet protection strategy? Let’s talk.